Refund Policy

Refund Policy (Digital Products)

 

 

Last updated: 15/01/2026

 

At snagityourself.com, we sell digital products including eBooks, checklists, and downloadable files.

 

Due to the nature of digital products, we operate a strict refund policy as outlined below.

 

 

 

 

No Refunds on Digital Downloads

 

 

Once a digital product has been purchased and access has been provided, the sale is final and non-refundable.

 

This is because:

 

• Digital files cannot be returned

• We cannot prevent copied or downloaded content from being retained

• Access is granted immediately after purchase

 

 

By completing a purchase, you agree to this policy.

 

 

 

 

Exceptions

 

 

A refund may be considered only in the following situations:

 

• You were charged more than once for the same product

• The file is corrupted or inaccessible and we are unable to provide a working replacement

• You purchased the wrong product due to a technical error on our website

 

 

All refund requests must be submitted within 7 days of purchase.

 

 

 

 

How to Request Support

 

 

If you experience any issues with your download, please contact us:

 

 office@ellbrooke.co.uk

 

Include:

 

• Your order number (if available)

• The product purchased

• A brief description of the issue

 

 

We aim to respond within 2 business days.

 

 

 

 

Chargebacks

 

 

Unauthorised chargebacks may result in:

 

• Permanent loss of access to purchased files

• Blocking of future purchases

 

 

We encourage customers to contact us first so we can resolve any issues quickly.